Do you have a Promo Code box?
We don’t use a Promo Code box, but we do offer free samples with every order. After you’ve put whatever bottles you’d like to purchase in your shopping cart, tell us what you’d like for the two free samples. The place to tell us what the two 1.6oz samples should be is called Order Notes. You’ll find the Order Notes box at the bottom of the Checkout page, just below where you’ll type in your email address. Just tell us the names of the two freebies and we’ll include them with your order. Remember, if you go back to shopping on our site, copy anything you’ve typed in the Order Notes box. Any notes will disappear if you go back to look at anything on our site. If you miss the Order Notes box, you can send us an email at firstname.lastname@example.org to tell us what you’d like for freebies.
Can I use the Chef AJ promotion on top of the mail order promotion?
No, the mail-order promotion is just another name for the Chef AJ promotion. It was really difficult to tell who was and wasn’t meaning to use the special, and we decided to open that special up to the general public with the new website under a different name so that everyone ordering from us online gets the two freebies with their order.
Are your products Gluten-Free?
Yes! Every balsamic vinegar and oil product we make is gluten-free.
Are your products Sodium-Free?
Yes! A product is labeled sodium-free if it contains, by F.D.A. order, no more than 5 mg of sodium per serving. at 2 mg per serving, our balsamic vinegars and oils are in fact sodium free and even our spice-blended flavors such as the 7-Herb Italian are made using sodium-free seasonings we buy from our friends in the SOS-free community.
Are your products Oil-Free?
All of our products list their ingredients in their product page and label, every product on our “Balsamic (Oil-Free)” page is oil-free. To help minimize confusion for our SOS-free friends we moved all of our olive oil and vinaigrette (vinegar + oil) products to their own page, “Vinaigrettes and Oils.” If you are unsure if your product contains oil, just check the ingredients list on the product page or label.
Are your products sugar-free?
No processed or cane sugars are added to our balsamic vinegar to sweeten it, anything grown from grapes has the natural sugar of the grape juice. Our balsamic vinegar is a concentrated product with the consistency of a syrup, meant to be used in teaspoons rather than tablespoons. This is achieved by reducing the balsamic vinegar by boiling the water off to make “grape must” which concentrates all the remaining ingredients allowing it to be used in much smaller quantities. Our Premium Dark and Premium White balsamic vinegar bases both have 7 grams per tablespoon of the naturally occurring sugar of the grapes, and are meant to be used in teaspoons per serving to finish recipes.
Does your Balsamic Vinegar contain lead?
Balsamic vinegar carries lead picked up from the earth during the agriculture of the grapes before the grapes are boiled down and the vinegar thickens. Regulatory policies generally require a safety margin of 1,000 fold which means that foods have to be listed as containing lead if they have lead levels more than 1/1,000th of the level that causes an effect in humans. Our premium dark and light vinegar bases are within the standard lead range for high quality balsamic vinegar of 30-35 parts per million. An average person would need to consume 1 to 2 cups of our balsamic vinegar per day for an extended period of time to reach the Proposition 65 lead level minimum threshold here in California which includes a 1000-fold safety margin from there before it becomes hazardous to humans. in other words, incredibly low.
Do your products contain sulfites?
Fermentation naturally causes the production of sulfur dioxide, commonly referred to as “sulfites.” This is a naturally occurring by-product of the fermentation process used to make all wines and vinegars and most other fermented products. The sulfur dioxide present in balsamic vinegar is naturally occurring from the fermentation process, whereas the much higher levels of sulfur dioxide found in dried fruits for instance is often added as a preservative. Any product with sulfur dioxide levels above ten parts per million must be labeled as such, our balsamic vinegar contains an average of 200 parts per million from the vinegar process (20 milligrams per 100 grams). For reference, the levels found in most dried raisins and prunes off the shelf is between 500 and 2,000 parts per million. If you are extremely sensitive to sulfites there are a variety of balsamic vinegars that will label themselves “sulfite free.” They almost always achieve this by adding hydrogen peroxide to their product to neutralize the small amount of naturally occurring SO2. As a matter of practice we avoid adding any chemicals to our products, especially ones that we believe should stay in the first aid cabinet and not the kitchen.
What is the shelf life of your products, and do they require refrigeration?
Our balsamic vinegars have an acidity level of 4%, making them shelf stable without refrigeration. Just keep them sealed with their airtight lid in a cabinet out of sunlight to minimize degradation. We generally suggest using our balsamic vinegars within 18 months for the best quality, using our rice bran oil vinaigrettes within 18 months, and using up our olive oil products within 12 months of opening.
Is your balsamic vinegar Organic?
Our balsamic vinegar base is non-GMO, but not certified organic. Some of our savory flavors use organic ingredients such as organic garlic, those ingredients are listed as such in the ingredients.
Are your products certified Kosher?
Our products are not certified Kosher. Because the grapes for balsamic vinegar are sourced from various vineyards across Modena and the adjacent regions we cannot guarantee that every vineyard that grows grapes for balsamic has also had their facility certified kosher.
Where is the nutritional information for your products?
Every balsamic vinegar and oil product we make has it’s nutritional information form on it’s product page, look underneath the photo.
I’m Sending My Order to a friend as a gift. Can I include a card?
We are always happy to customize an order with a gift card. To do so, simply include the message “Gift card note: ‘_______'” in your order notes during checkout. Remember to copy the note if you plan on doing anything other than proceeding directly to checkout, as leaving the checkout page there will delete your message. You can always check your order confirmation email to make sure that your note is in the “note” section. If you are concerned that the note did not make it in, simply email us at email@example.com promptly and let us know so we can take care of it for you. 🙂
Can I purchase gift certificates for your product?
Yes! Email us at email us at firstname.lastname@example.org and we are happy to help you with that, we do gift certificates individually.
Do you offer free shipping? What are your exceptions?
We charge a flat rate of 9.95 for every transaction placed through the website shipping to the Contiguous United States, and every order comes with the mail order promotion for two free $6 sample bottles with your purchase. This shipping fee is the same for one bottle and for 200 bottles, so be sure to pick up everything you want at the time in the one order. The two exceptions to the flat rate shipping policy are for non-contiguous states (Alaska and Hawaii), and for orders over four large bottles shipped to a PO box.
What is your policy for Alaska and Hawaii?
We can send a maximum of four large 12.7oz bottles or up to seven medium bottles (8.4oz) in a large Post Office Priority box. We are not able to ship large orders (5 large bottles or more) to these states with our flat rate shipping policy, because they have to go air which is dramatically more expensive to ship. Please call Thomas at 707 367-0155 before you place an order if you have questions about a specific shipment.
What is your policy for PO boxes?
We are able to ship a maximum of four large 12.7oz bottles or up to seven medium bottles (8.4oz) to PO Boxes. We are not able to ship large orders (5 large bottles or more) to a PO box, as those orders have to go through UPS Ground and they require a physical address. Please call Thomas at 707 367-0155 to see if your order can be sent to a PO Box.
Do you ship internationally?
Yes, however we do not do flat rate shipping on international orders. Shipping almost 2lb glass bottles internationally and safely is very expensive, if you would like to order internationally email us at email@example.com so we can get you a quote.
Note: Presently we do not ship to the UK. The import changes, VAT tax, and associated shipping increases that took effect Jan 1 2021 to get the package through customs to you is simply more than a business our size can do in a cost effective manner for the small number of orders we were sending. We hope to be able to ship to the UK again in the future.
Can I customize my gift set/Chef AJ Sampler?
Yes. Use the Order Notes box at the bottom of the Checkout page to tell us what flavors you’d like in your Chef AJ Sampler or Gift Set. You can also ask for a complimentary hand written card for a gift going to someone. The card is blank on the inside and cute on the outside, and large enough for the note to be as long as you want. After writing customized flavors or gift card in the Order Notes section remember to copy it if you want to go back and look at our site again before proceeding to checkout, otherwise your note will be lost and you’ll have to re-type it.
What is SOS Free?
SOS free means that the flavor contains no processed sugars, oils, or sodium. Many of our customers follow a diet that discourages the use of any sugar, oil or salt. California Balsamic has been a sodium free company for over 35 years. Balsamic vinegar is naturally sodium free, oil free and we add no processed sugar as well.
What is the acidity of your Balsamic Vinegars?
The balsamic vinegars in our California Balsamic line are at a 4% acidity, much less tart than a lot of conventional vinegars. We do carry a separate line of flavors under our former company, “Tres Classique” using a more tart 6% acidity vinegar for those who prefer the heavier “bite” of a higher acidity vinegar. You can find what we carry of those still under the “Tres Classique” tab at the top of the website.